Privacy Policy

1. Introduction

Ashjoe Cold Chain (“Ashjoe”, “we”, “our” or “us”) respects your privacy and is committed to handling personal information responsibly. This Privacy Policy explains how we collect, use, disclose and protect personal information when you visit our website, https://www.ashjoecoldchain.com/, or contact us regarding our products and services.

2. Information We May Collect

Depending on how you interact with us, we may collect:

Contact information: Name, telephone number, email address and company name.
Enquiry information: Details about your requirements for reefer units, containers, cold-chain solutions or other services.
Communication records: Information you provide when contacting us by email, telephone or through website enquiry forms.
Technical information: IP address, browser type, device information and website usage data, where collected through server logs, analytics or similar technologies.

Please provide only information that is reasonably necessary for your enquiry.

3. How We Use Your Information

We may use your information to:

Respond to enquiries and requests for quotations.
Explain our products, services and project capabilities.
Communicate with prospective and existing customers.
Manage business relationships and provide requested services.
Maintain website security, diagnose technical issues and improve website performance.
Meet applicable legal and regulatory requirements.

We will use personal information for the purposes communicated to you and where we have an appropriate lawful basis.

4. Sharing of Information

We do not sell personal information as part of our ordinary business practices. We may share information with authorised employees, service providers supporting our website or business operations, and other parties where necessary for the purposes described in this Policy or where permitted or required by law.

We expect relevant service providers to handle information responsibly and apply appropriate safeguards.

5. Cookies and Website Analytics

Our website may use cookies or similar technologies to support website functionality, security and analytics, depending on the tools enabled on the website.

You can manage cookies through your browser settings. Where required, we will obtain consent before using non-essential cookies or similar technologies.

6. Data Security and Retention

We take reasonable steps to protect personal information against unauthorised access, disclosure, alteration or loss.

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including legitimate business needs and applicable legal requirements. Retention periods depend on the type of information and the circumstances.

7. Your Privacy Rights

Subject to applicable law, you may have rights to request information about your personal data, seek correction or erasure, withdraw consent where processing is based on consent, and raise a grievance.

You may submit a privacy-related request using the contact details below. We may need to verify your identity before responding.

8. Third-Party Websites

Our website may contain links to external websites or third-party services. Their privacy practices are governed by their own policies, and we encourage you to review those policies before sharing personal information.

9. Children's Privacy

Our website and services are intended for business and professional use. We do not knowingly seek to collect children's personal information unless permitted by applicable law and subject to the required safeguards.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services or legal obligations. The revised version will be published on this page with an updated revision date.

11. Contact Us

For questions, privacy requests or grievances concerning this Privacy Policy, contact: